HouseHold Linens are willing to exchange goods in original purchase condition, subject to the customer covering any costs however we are unable to offer refunds for ‘change of mind purchases’.

HouseHold Linens will immediately replace any goods, proven on inspection by HouseHold Linens to be defective at no cost to the purchaser.  Please e-mail, fax or call us - for details click here

HouseHold Linens will not accept the return of non-defective goods (such as where the customer has ordered the wrong size or colour) for credit voucher or any other purpose unless HouseHold Linens agrees to accept the return of the goods and advises the customer with a “Return Advice Number” prior to the return of goods.

Return of goods will only be accepted for exchange within 14 days of delivery, unless due to HouseHold Linens’ error. Return freight will be at HouseHold Linens’ cost only when there has been an error on HouseHold Linens’ part.

No returned goods shall be accepted by HouseHold Linens (even if HouseHold Linens agree to do so) if they have been tampered with by you or any other person and are not as new, if they are goods expressly sold on a non-return basis, or if they are not accompanied by the return advice number referred to above. Where goods are returned to HouseHold Linens but not accepted as above, they shall be returned to you at your expense.

Receipt by HouseHold Linens or by any of our agents or representatives of any goods returned other than in accordance with the above paragraphs shall not constitute nor be deemed to constitute HouseHold Linens’ acceptance of the return of the goods for credit or any other purpose.